Terms of service

About Us

Ana Wiz Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments, please email us at customerservices@anawiz.com.

Our contact details are:

Ana Wiz Limited
Heritage House, 52-54 Hamm Moor Lane, Addlestone, Surrey, KT15 2SF UK
Phone: 0800 111 4800 / +44 (0)208 3399730
Fax: 0845 601 6688

Email: customerservices@anawiz.com
VAT Number: 848 7227 88
Registered in England and Wales, Company Number: 05281554

Making A Purchase

Making a purchase with Ana Wiz could not be easier. Just browse our store and add any items that you wish to buy to the shopping cart. After you have finished your selection, click on 'checkout' and you will be asked for a few details that we need to be able to complete your order.

We accept credit card payment. If you are shopping from North America, Europe or elsewhere, place your order and your credit card company will convert the transaction to US Dollars, Euros or other currency. We accept Visa and Mastercard. We also accept Paypal payment. You may send your credit card information via phone, fax, snail mail or over the internet.

When you receive confirmation of your order, this indicates that we have received your order. It does not indicate that a contract exists between us. We will confirm acceptance of your order, and hence a contract between us when we send/email you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, or we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Ownership of the products will pass to you once we have received the payment in full.

Shipping And Handling

All orders received by 3pm are normally shipped the same day (Monday to Friday, excluding any Bank Holidays). Orders received after 3pm or during non-working hours will normally be shipped on the next working day.

Delivery Schedule

UK Orders:

Christmas Deliveries
Please note our last despatch date before Christmas is 23rd December, despatching again from 29th December.

Next Day Service
Orders will be shipped either via Royal Mail or courier (eg: Interlink Express). Ana Wiz Ltd will not be held responsible for any delay arising from Royal Mail or courier, and in all circumstances the maximum compensation provided by Ana Wiz will not exceed the total shipping costs paid.

Note: We do not include Saturday or Sunday to be working days. Orders made on a Friday with Next Day Service will not be delivered until Monday.

In some parts of the country the Priority Shipping 1-2 Working Days can take 1-2 days longer.

Standard Delivery
Orders will be shipped by Royal Mail / Courier. Delivery times are approximately 3-5 working days.

Please note that due to Royal Mail Terms and Conditions we are unable to consider items lost until 21 days following the date the order was made.

International Orders:

Orders will be shipped by Courier or Royal Mail.

Estimated delivery times:
Europe: 2 - 5 Days.
Worldwide: 5 -14 Days.

Tax Charges

For orders placed with a UK delivery address, VAT at the current rate will be added. For orders outside the UK, no VAT will be charged.  You will be charged local VAT and or customs charges on import.  You will be responsible for these.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site.

Guarantee

All our products are guaranteed for a minimum period of one year from the date of purchase.

The products which have been sold via this website have been designed to comply with the legal requirements and relevant safety standards of the UK.

Reaching Us

If you need to reach us, please email us at customerservices@anawiz.com, alternatively, you can call on 0800 111 4800 (International +44 0800 111 4800) or fax us on or write to us at Heritage House 52-54 Hamm Moor Lane Addlestone Surrey KT15 2SF United Kingdom

Returns Policy

Cancellation

In compliance with the Consumer Protection (Distance Selling) Regulations 2014, you have the right to cancel your order with us. However, you must exercise this right within fourteen calendar (14) days of receiving the order. You must inform us in writing either by email, post or fax and you must fill in our cancellation form which is available on our website. In the event of a dispute it is up to the customer to show that the item has been cancelled within the legal timeframe.

The goods must be returned to us in new and unused condition and in original packaging at your expense by registered post/courier. We reserve the right to have the goods checked by a technician prior to a refund.

Where you have informed us that you are cancelling/returning an item, this must be returned to us within fourteen calendar (14) days of notifying us that you are returning it.

The right to cancellation is not available where a sealed item is unsealed and cannot be returned for health protection or hygiene reasons. This includes, but is not limited to, medical equipment, underwear, soothers, baby teething and feeding equipment, breast pumps and pillows.

Refunds

Once an item has been received back after cancellation of the order, you will normally be reimbursed and at the latest within fourteen (14) days after receipt of the goods or proof of having sent the goods back.

If goods are received back in a condition that is not new and resaleable or they have been handled in a manner beyond what is necessary to establish their nature, characteristics and function, we will deduct a suitable amount from the value of the item before refunding.

Faulty Goods

If your goods become faulty within thirty days of delivery, we will offer you a replacement or a refund. However, we will first require you to return the faulty item to us in its original packing using our free prepaid label (available on request) or by recorded delivery/courier. If goods develop a faulty after thirty days but still under the warranty period we will arrange to have them repaired or replaced.

 

Chat to a Midwife Disclaimer

PLEASE TAKE SPECIAL NOTICE THAT THIS SERVICE IS DESIGNED TO PROVIDE CLINICAL ADVICE AND SUPPORT FOR NON-EMERGENCY SITUATIONS ONLY. If you feel, or believe, you have, or may have, a need for emergency or care or that you are in labour or giving birth, you are advised to seek emergency medical attention immediately or labour care from your care provider.
Any clinical advice or professional opinion provided to you is entirely dependent upon your complete honesty in providing all details of your current pregnancy, and situation. This service is not intended to be a substitute for in person, face to face, medical care.
Our live chat/virtual care is carried out by qualified and registered midwives, however, clinical advice and support given during the chat/consultation is not a substitute for the recommended care from your current care provider.
Live chat/virtual care cannot give advice, support or guidance in emergency situations or during your labour or birth. Please use the relevant emergency service to assist you in these times.
If you think you may be suffering from any medical condition, you should seek immediate medical attention.
You should never delay seeking medical advice, disregard medical advice or discontinue medical treatment because of a live chat or booked virtual consultation.
Due to the limited nature of communication through our live chat features, any assistance you may receive may require you to do further research on the subject or seek clarification via your care provider.