| Making A Purchase Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We cannot be responsible for any discrepancies between the image and the actual product. For example, garment colours can sometimes be distorted by monitor display or browser software. All prices are reflected in UK sterling and Euros, and include VAT where applicable. We accept Visa, Mastercard and Paypal payments. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your payment information via phone, fax, snail mail or over the Internet. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. If the issuer refuses to authorise a payment, we will not be liable for any delay or non-delivery. When placing an order with Ana Wiz Ltd you agree that all information given is accurate and complete. All orders are subject to acceptance and product availability. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Ownership of the products will pass to you once we have received the payment in full. |
| Shipping And Handling All orders are despatched within 1 working day. All orders received before 3pm will be despatched the same day, Monday - Friday (excluding UK bank holidays). Orders received between 3-5pm may be sent out on the same day but if not they will be despatched the next working day. Orders received during non-working hours will be sent out on the next working day. |
| Delivery Schedule UK Orders: Next Day Service Orders will be shipped either via Royal Mail or courier (eg: Interlink Express). Ana Wiz Ltd will not be held responsible for any delay arising from Royal Mail or courier, and in all circumstances the maximum compensation provided by Ana Wiz will not exceed the total shipping costs paid. Note: We do not include Saturday or Sunday to be working days. Orders made on a Friday with Next Day Service will not be delivered until Monday. In some parts of the country the Next Day Service can take two days. With Interlink Express: Next Day Service deliveries for some parts of the Scottish Mainland, Scottish Islands and Highlands, Isle of Man and Scilly Isles will take two days. With Parcelforce: Next Day Service deliveries for some parts of the Scottish Mainland, Scottish Islands and Highlands will take two days. This includes the following postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, 2E. Standard Delivery Orders will be shipped by Royal Mail / Parcel Force 48 / DHL or Interlink. Delivery times approximately 2-4 days. Please note that due to Royal Mail Terms and Conditions we are unable to consider items lost until 21 days following the date the order was made. International Orders: Orders will be shipped by Parcel Force International, DHL or Interlink or Royal Mail. Estimated delivery times: Europe: 2 - 4 Days. Worldwide: 5 -7 Days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed or telephoned with the option to cancel your order if you would rather not wait. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site. |
| Guarantee All our products are guaranteed for a minimum period of one year from the date of purchase. The products which have been sold via this website have been designed to comply with the legal requirements and relevant safety standards of the UK. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01932 228827 (International +44 01932 228827) or fax us on 01932 228842 or write to us at The Old Bakery 2 Queens Road Hersham Surrey KT12 5LS United Kingdom |
| Privacy Policy Ana Wiz Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Cancellation: In compliance with the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order with us. However, you must exercise your right within seven working days of receiving the goods and you must inform us in writing of your wish to cancel the order - either by email, post or fax. The goods must be returned to us at your expense by registered post or courier within seven days of the notice to cancel. The goods must be returned in original packaging and in resaleable condition (unused). We reserve the right to have the goods checked by a technician prior to replacement or refund. The following items cannot be returned unless faulty: Lingerie and underwear, Swimwear, Creams and liquids, Breathing monitors, Nasal aspirator, Pillows. Delivery Charges: We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted. Faulty Goods: If your goods become faulty within thirty days after delivery, we will offer you either a replacement or a full refund. However, we will first require that you return the faulty item to us in its original packing by recorded delivery or courier. After thirty days if the goods develop a fault (unless due to misuse, unauthorised repair or accidental damage), we will arrange to have it repaired, if this is not possible we will provide a replacement and if that is not possible, we will give a full refund. |
