Help Center

Frequently Asked Questions

Rentals

Is there a minimum/ maximum rental hire period?

How do I return my rental?

When do I return the unit in order to avoid an additional months payment?

Returns

How do I return my order?

What is your returns policy?

How long will it take to receive my refund?

Breast Pumps & Expressing

What pump is right for me?

How shall I sterilise my expression sets?

Which parts need replacing more frequently?

How do I know what size shield I need?

I am buying a pump from you, can I change the shield sizes?

How do I know if I am using the correct shield size?

Performance dropped over the last few weeks

My S1 breast pump will not charge

Finger Pulse Oximeter (ANP100)

My pulse oximeter won’t turn on, what shall I do?

My device will not take a reading

What is a good reading?

Do the pulse oximeters need to be returned for maintenance and recalibration ?

VAT exemptions

Ex Rentals

What does ex- rental mean?

What is the warranty?

What pumps do you offer for ex- rentals?

How many hours has the pump been used for?

Anagel: Cosmetic and Ultrasound gel

What is the difference between cosmetic gel and ultrasound gel?

Dopplers

Fetal Doppler has suddenly stopped working